## Automotive BDC Phone Scripts & Templates: Follow-Up & Close Deals

### What are Automotive BDC Phone Scripts?

Automotive BDC phone scripts are pre-written conversations that your Business Development Center (BDC) team can use while speaking with customers over the phone. These scripts help guide the conversation, so your team knows exactly what to say during a conversation and provides customers with the most honest and detailed information. Hence, successful BDC scripts are good for all conversations, whether they’re handling inquiries, setting appointments, or following up on leads. This structure keeps the message clear, professional, and consistent every time someone calls.

### Top 10 Automotive BDC Phone Scripts for Successful Sales

1. **Inbound Sales Inquiry**  
   When a customer calls to ask about a car, your car sales cold call script should help answer them clearly, build trust, and guide them to visit your dealership.

**You:** Hi, thank you for calling [Dealership Name]. This is [Your Name]. How may I assist you today?  
   **Prospect:** Hi, I was just calling to check if the [Vehicle Model] is still available.  
   **You:** You’re just in time! It’s available, and it’s a great choice. Would you like to stop by and take a look? I can set up a time that works for you.

2. **Outbound Internet Lead Follow-Up**  
   You can use this car dealership script when someone fills out a form or checks out a car on your website’s listings.

**You:** Hi [Prospect’s Name], this is [Your Name] from [Dealership Name]. I saw you looking at the [Vehicle Model] on our website. Just wanted to follow up and see if you had any questions.

3. **Missed Appointment Follow-Up**  
   **You:** Hi [Prospect’s Name], this is [Your Name] from [Dealership Name]. I noticed you missed your appointment earlier, just checking in.

4. **Service Appointment Reminder**  
   **You:** Hi [Prospect’s Name], this is [Your Name] from [Dealership Service]. I’m just calling to remind you about your service appointment on [Day] at [Time]. Hope we’ll be seeing you!

5. **Trade-In Offer Call**  
   **You:** Hi [Prospect’s Name], this is [Your Name] from [Dealership]. I saw that you’re looking to trade in your [Car Model]. Is that correct?

6. **Calling a Referral**  
   **You:** Hello, [Prospect’s Name]?  
   **You:** I’m [Name] from [Dealership]. I recently worked with a [friend/neighbor/coworker] of yours who bought a [Vehicle Name]. Have you seen it?

7. **Expressing Gratitude to the Referral**  
   **You:** Hi [Customer’s Name], this is [Name] from [Dealership]. Thanks for the contact you shared. We’ve talked, set an appointment, and will help them soon.

8. **Calling an Existing Customer**  
   **You:** Hi [Customer’s Name], this is [Name] from [Dealership]. Thanks for buying your car from us. Do you have any questions about your warranty or insurance?

9. **The Post Feedback Call**  
   **You:** Hi, this is [Name] from [Dealership]. Thanks for the perfect survey score! If you need anything, call me anytime.

10. **Car Sales Script to Ask for a Referral**  
    **You:** Hi [Prospect’s Name], is now a good time? I’m [Name] from [Dealership]. If you or your family needs a car, I’d like to help. Can I ask, how many drivers are in your household?

### Top 6 Benefits of Automotive BDC Phone Scripts: Why They’re Essential for Your Conversations

1. **Every Customer Gets the Same Message**  
   Phone scripts keep conversations clear and consistent.
2. **Makes Calls Easier and More Confident**  
   Scripts reduce stress and help reps speak clearly.
3. **Saves Time and Gets to the Point**  
   They help your team qualify leads faster.
4. **Great for Training and Coaching**  
   They assist new reps without added stress.
5. **Helps Handle Tough Questions**  
   Your team is prepared to answer objections.
6. **Tracks What’s Working and Where to Improve**  
   Allows you to refine your approach over time.